Overview

Over the last few years, we have seen some big changes in the technology space. Pressure increased on organizations to deliver stronger business outcomes, to innovate and grow. Leading businesses began to leverage new technologies, and look for new business-centric innovations, demanding more from IT. For example, helping staff use mobile devices and applications to enable workforce mobility, or using new cloud services and social media to retain existing customers and attract new ones, and penetrate new markets.
But IT is struggling to satisfy this demand for new technology initiatives with their existing investments, resources, and budgets. Many are spending most of their budget for ongoing operations and are not able to deliver new services fast enough and are challenged by security, privacy, and compliance concerns. Meanwhile business departments are acquiring new technology directly – buying their new own devices, using online and cloud services, working directly with service providers and outsourcers. Which means this gap is just getting bigger, and more unsustainable.

For IT to remain relevant to the business, focus must be on supporting “above-the-line” initiatives that drive revenue and growth, while at the same time optimizing “below-the-line” IT initiatives that keep the business running and the lights on. The real opportunity is for IT is to transform from managing technology to delivering innovation.

ServiceNow ITSA Implementation 

With the largest number of certified resources of ServiceNow in Saudi, UniKomm can help your organization deploy the #1 ITSM solution in the market today at lighting speed. Go are the days when your implementation time frame is 6 months or more. Today, we have deployed processes such as incident management for a 700+ organization in less than two weeks.

Benefits for you

• ITILv3 Compliant Solution
• Increase Efficiency of Service Operations
• Empower staff with self service
• Eliminate the pain of ITSM Solution upgrade
• Extend visibility with advanced reporting
• Extend platform scope from IT to other departments

What Can We Implement

Incident, Problem, and Change

No matter how complex your processes, our team of experts will help you map them into service now incident, problem, and change platform capabilities.

End User Self-Service

We will build and customize and unique self-service portal complete with a service catalog.

Configuration Management

Our team will help you plan and implement configuration management and orchestration solutions that will help you automate and control your network and data center.

HR, Facilities, and More

From a single self-service portal, UniKomm can help you get the most out of your ServiceNow solution by extending service management capabilities to other departments in the company.

Our Approach